Full-Time Medical Receptionist/Therapy Care Coordinator (OASWO)
About PRS
Physicians Rehab Solution (PRS) partners with hospitals and physician groups to build and operate physical and occupational therapy programs. Our mission is to restore the quality of life of our patients and positively impact the lives of our therapy teams and physician partners. A national leader in outpatient orthopedic rehabilitation, we manage 50+ partnerships across 25 states — guided by our values of Servant Leadership, Clinical Excellence, and a relentless Patient-Centered focus.
About the Role
Orthopedic Associates of SW Ohio is on the lookout for a passionate and dedicated Medical Receptionist/Therapy Care Coordinator to serve in our outpatient rehab location in Fairborn, OH.
If you’re committed to delivering exceptional patient care and exceeding national outcome standards, we want you on our team!
Why Choose Orthopedic Associates of SW Ohio?
As the Region’s Leader in comprehensive orthopedic care, sports medicine and reconstructive surgery, we deliver compassionate, expert care for the full spectrum of orthopedic conditions. Our providers and surgeons are recognized throughout the nation as leaders in the treatment of injuries, diseases, and conditions of bones and joints. Founded in 1985, we are celebrating our 35 year of patients placing their care in our hands.
This position requires a background check and potential drug screen upon acceptance.
Key Responsibilities
- Welcomes patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
- Schedules patients for therapy and assists with inbound and outbound referrals
- Optimizes patient scheduling within the practice
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Verifies benefits and obtains authorization to treat from various medical coverage payors
- Ensures availability of treatment information by filing and retrieving patient records
- Protects patient rights by maintaining confidentiality of personal and financial information
- Welcomes and assists patients and visitors in a friendly and professional manner
- Schedules and confirms appointments, optimizing patient and provider time
- Maintains accurate patient records by filing and retrieving documentation
- Prepares patients for therapy treatment by assisting with therapy apparel or equipment
- Provides information to patients by answering questions and alleviating concerns
- Ensures a safe and clean working environment by complying with procedures, rules, and regulations
- Supports therapy department operations by assisting with equipment preparation, sterilization, and maintenance
Qualifications
- 1-2 years of experience in a medical office or physical therapy environment preferred
- Experience with EMR systems and knowledge of insurance authorizations preferred
- Proficiency in Microsoft Office & Outlook
- Excellent customer service and telephone skills
Benefits
- Work-Life Balance: Enjoy a Monday through Friday schedule with no weekends
- Comprehensive Benefits: Health, dental, vision insurance, PTO, paid holidays, and more
Equal Employment Opportunity
Physicians Rehab Solution provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This position requires a background check upon acceptance.